Cherry Lee
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User unfriendly and outdated interface. I tried to request for temporary ID and password and didn't receive any. Called the customer service rep who told me it takes 24 hours. I was told bank statements cannot be obtained from the mobile application. In that case what's the point of using the mobile app??? I would think this is a basic function.
Standard Chartered Bank PLC
April 22, 2024
Hi Cherry Lee, thank you for your feedback. We are committed to enhancing our mobile app. Your input is crucial in helping us provide a better user experience. If you require further assistance, please PM to our Facebook page at Standard Chartered Malaysia. Thank you and have a great day!
Lady Jay
Most unpleasant banking service I've ever experienced. Couldn't get anyone on the call, and the mobile app isn't working and prompted to call the 24/7 customer service shotline which, when I did, directed me back to the mobile app. Can a human from SC please contact me? This is so frustrating.
1 person found this review helpful
Standard Chartered Bank PLC
April 2, 2024
Hi Lady Jay, we apologise for the inconvenience caused. We strive to provide the best service to our clients. Please PM to our Facebook page at Standard Chartered Malaysia, and we will address your concerns. Thank you.
DeZs Sim
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Near the worst banking app to date. Not that any single one of them is any good. Slow, buggy and rejects my correct password only to fail at recovery even from the first step. Update: It has done it again, rejecting accurate credentials for year 2024. If you value your time and sanity, would be wise to stay away.
9 people found this review helpful