jason taylor
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Apart from the app taking forever to load pretty much everytime i use it , which makes fast payments , very slow payments ! But apart from that issue the app is easy to use , tells me what i need and does most other things i need it to do pretty well all in all its a good app !
Newcastle Greater Mutual Group Ltd
March 21, 2024
Hi Jason. Thanks so much for your review.
Apologies for the inconvenience caused by the load speeds you have been experiencing. We will pass on a report of the extensive loading times for your device type to our team for investigation.
We're delighted to hear you are otherwise finding the app easy to use and that it is meeting your banking needs.
Sñork
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Old app design was more efficient, loaded faster, less convoluted, easier on the eyes, and accessible. Half the time i have to force close then reopen the app to log in due to supposed connection issues. Update: still slow and janky, and still nowhere near as good as the old app design- but now its a different colour isnt that a relief! ...
2 people found this review helpful
Newcastle Greater Mutual Group Ltd
December 5, 2021
Hi there, thanks for the feedback. It's a huge change from the old app for sure. We're also aware of the accessibility issues and are addressing it at the moment. Please send us a message via 'Help > App Feedback' if you have more detailed feedback for us or if you'd like to help with user testing. Thank you. ^BE
Michael Kay
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They force a new upgrade of the app and don't port your security details. I had to completely re-set my security details. Where has the integration with finger print security gone?!?!?!?? What's with the 4-digit security code? I'm sure that will take more than 10 minutes to crack. Surely you can do dual factor authentication for a banking App?
3 people found this review helpful
Newcastle Greater Mutual Group Ltd
July 18, 2021
Hi Michael, let me check and get back to you on this one. Apologies for the delay. ^BE