Oliver Coleman
A big warning shows on the app when payments are overdue. I clicked on it, selected the one-off payment method, entered new credit card details for the payment, finalised it, then went back to the home screen. The warning was still there. I thought the payment hadn't worked (I don't remember seeing any confirmation), so went through the whole process again. Got a confirmation that time. Warning was still on home screen. Checked bank account and saw that I had paid twice. Ugh. Please fix the UI.
7 people found this review helpful
nib Health Funds Limited
February 19, 2024
Thanks for taking the time to write the review Oliver. If you would like to discuss a refund of the duplicated payment, please contact us here 👉🏻https://www.nib.com.au/contact-us
Karthik G
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When I'm doing extend my cover, then after adding debit card details its giving me something went wrong: error ,also I tried in credit card it's giving me same error, I don't know what happening, there is no customer care for this , if I mail to providers, only automated mails. Pls do something about this.
nib Health Funds Limited
March 18, 2024
Hi, thanks for leaving us a review. We can certainly look into this issue for you. Please chat with us so that we can help resolve this issue. https://www.nib.com.au/contact-us/.
Manvi Gogri
Good design and navigation. Poor recall and accessibility to certain functions. I can't even access my digital card most of the times.
nib Health Funds Limited
March 20, 2024
Hi Manvi. We have not had this issue reported to us before, and we'd certainly like to work this through for you. Could you share the details at https://www.nib.com.au/contact-us/? And any relevant screenshots would be immensely valuable. Thank you.