Optus Loop

Hard to find words to express how disapointing this app is. I need it to run in background to receive office calls. I keep on missing imprtant calls because Optus decided to force users to re-login into the app at random intervals. Even when it works and I get a call, more often than not, there is no option on the screen to answer the call. Very poor design and implementation.

I would give this 5 stars, but it has some missing stuff to make it so. On the Optus Loop Desktop app, call queue calls tell you the person who is calling if you have them saved in your contacts list. This app doesn't. It would be nice to know who is calling, not just show the number and only find out who it is answering or from the history. There also needs to be a button in the menu to easily not get called. Have to go through settings to find a do not disturb.

when it works it works.. but that isn't often. Took forever to set up with constant calls to call centres (it's 2022 optus, seriously..) Like many I am now having the issue where the app has logged out and won't log in using a password I know is correct. The reset password link doesn't work. So I'm currently unable to make, receive or divert calls on the service I'm paying for. There is no online support and I can't even find a number on the website anymore. Increasingly frustrated..