A Google user
I'm using a Google Pixel 3A phone. When I select a movie, all the ads play flawlessly, but then the movie won't play, it just says try again. This is the worst possible scenario! I don't want the ads, I want the movie! I get "[DRM_FAILED_TO_PROVISION] Unable to play protected content at this time. please connect to the internet internet and try again." I am connected... I see the ads. Any chance of fixing this before we land?
24 people found this review helpful
Kim Guthrie
You need to put your in-plane wifi on a separate uninteruptable power supply to the rest of the plane. Every time the plane winds up and the power supply blips and the wifi cuts out. Then the app stops and there is a bug which prevents it from starting again even when the wifi is reconnected. Every single time I fly the same thing happens and I have to scramble to uninstall and reinstall the app to resolve before takeoff. Clearing the cache does not work only the uninstall/reinstall method...
6 people found this review helpful
Steve Arena
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Absolutely useless. As soon as you try and click in the app, it tries to load and cancels itself. Was working for some on the flight, but not most. The unit was restarted on the flight, but didn't resolve the issue for many. I read the reviews and downloaded the latest version before the flight, so that can't be used as an excuse. I've got a screen recording of what happens but I can't attach the video to this review. Guess I'll have to wait for Qantas to reach out and ask for it.
Qantas Airways Limited
March 17, 2024
Hi Steve, We regret the inconvenience. For us to look into the problem, could you please send us your flight number, flight date and time, and the screen recording to mobileappsupport@qantas.com.au? Thank You.