3.6
16.2K reviews
1M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

BASE in your pocket

350,000 customers already use the My BASE app. Won't you join them?

With the My BASE app you can manage your monthly plan or prepaid card whenever and wherever you like.

- Check your usage and set usage notifications
- View and pay your bills or invoices
- Top up your prepaid card or someone else's
- Compare your tariff plan with another and easily switch to a plan that better suits you, whenever you like
- Manage your options
- Find a BASE Shop near you
- Contact customer service
- Manage your personal data
- And much more…

General conditions:
The My BASE app is only accessible for BASE customers via the BASE network or via Wi-Fi. The app is free to download and use. The price for the data usage depends on your monthly plan or prepaid card.
Updated on
Mar 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity, and App info and performance
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.6
16K reviews
MShadow
March 16, 2024
Doesn't notify how many credits are used or data is expired, i only get an sms of all that after like from multiple hours to days after i ran out of these, so ridiculous. Only thing they're good at is blocking your acces to data, they know damn well when you're out of credits, but you can't accurately view it yourself so you end up just losing acces. Besides this app has seen more downtimes than I've had barber visits in my life, wonder what those are for if they fix nothing.
Did you find this helpful?
Telenet Group
March 17, 2024
Hi! What a pity to read your experience about the app. You may contact us for this via the number +32 485 23 74 17 via WhatsApp. This way we can help you with this!
Rasul Oesajev
January 17, 2024
interface not user friendly and data management needs just one screen and not multiple redirections to other screens. error when usage is pressed.
6 people found this review helpful
Did you find this helpful?
Sergiu Ion Nicolae Nacu
February 27, 2024
Good company I recomand, the ar provide nicely offer for abonaments, but same time outside of borders the speed for video is poor!
2 people found this review helpful
Did you find this helpful?
Telenet Group
February 27, 2024
Hi Sergiu! What issues do you experience? Can you send us a more detailed description on Messenger or Whatsapp? Marie

What's new

BASE continues to improve the My BASE app. You can now buy a new eSIM, and also swap your current SIM to an eSIM. Choose a monthly plan or prepaid card, register as a new customer, download and activate your eSIM, and you’re ready to surf and call on the BASE network. All in the app and in less than 2 minutes. We have also improved the overall user experience and fixed a few bugs.