ej w
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For me, the reliability is very poor since the recent update. Payment process works about 50 percent of the time.
1 person found this review helpful
We will be happy to receive your input for the further optimisation of the app. Could you perhaps also contact our customer service so that we can check the point about handling at the point of sale? You can reach us at www.coop.ch/kontakt or 0848 888 444. Thank you. Your passabene team
Atte Timonen
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There's no way to retry after sending the cart to the cashier, as it disappears immediately. I've now had 4 cases (coop langnau am Albis, coop adliswil) where the unfamiliar cashier or IT problem messes it up, loses the list of items, and I end up having to unpack everything and rescanning all items. Frustrating and time consuming, and everyone behind me in the line looks at me like I'm a murderer! Stopped using the app, unpacking+repacking happens about once out of 3 attempts
10 people found this review helpful
Hello, since Monday there is a completely new update for the passabene App. Many issues have been resolved. We are already working on further improvements, suggestions can be sent to us via the customer service. Have fun using the new app. We would be pleased about a new feedback.
A Google user
Used it for the first time when it seems that the hardware passabene scanners were removed from the megastore in Dietlikon Center. Using the app makes shopping way too slow and not to mention having to fumble around with the phone's camera. There's a place and time for everything. Using a phone app to scan your grocery shopping is just wrong. Guess I will avoid that branch from now on.
6 people found this review helpful
Good afternoon and thank you for your feedback. We will gladly record your points. We are constantly working on improving the app. The Passabene scanners are still available in the Dietlikon Center. Your Passabene Team