passabene

3.1
1.94K reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Thanks to Passabene, you can scan your shopping directly on the shelf in any Coop supermarket in Switzerland and put it straight into your shopping bag. This means your shopping is already scanned and ready for payment at the checkout.
With the passabene app, you use your smartphone rather than a hand scanner from the store.

Your advantages:
- Passabene is easy to use:
You scan the items yourself and put them in your shopping bag.

- You always have an overview:
With passabene you can always see your chosen items and the total amount.

- You save time:
You don’t have to place your shopping on the conveyor belt. Only the completion code on your smartphone is scanned at the checkout or self-checkout.

How passabene works:
1. Install the app
2. Log in with your Supercard ID or create a new Supercard ID
3. Select the store using location services or by scanning a QR code
4. Scan item
5. Pay for your shopping at a checkout of your choice

Further information: www.coop.ch/passabene

Important:
A stable Internet connection (3G or faster) is required to use the passabene app.
Free Wi-Fi is available in all Coop stores, which you can use as an alternative to your mobile phone network.
Please note that you may incur charges from your provider when using the mobile phone network.

For more information about Coop’s free Wi-Fi go to: www.coop.ch/wifi

Supercard and digital advantages
When you use passabene you don’t have to show your Supercard at the checkout.
Digital coupons and collection passes are automatically taken into account when you shop. Your Superpoints are credited automatically after payment.

For detailed information go to: https://www.supercard.ch/de/app-digitale-services.html

Problems during use
If you have any questions or problems, please contact our Customer Service.
Tel. 0848 880 440 (national rate: CHF 0.08/min.)
Monday to Saturday, 8 a.m. to 8 p.m.
www.coop.ch/en/company/contact.html
Updated on
Mar 20, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
Personal info, Financial info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.1
1.9K reviews
ej w
March 21, 2024
For me, the reliability is very poor since the recent update. Payment process works about 50 percent of the time.
1 person found this review helpful
Did you find this helpful?
Coop
January 5, 2024
We will be happy to receive your input for the further optimisation of the app. Could you perhaps also contact our customer service so that we can check the point about handling at the point of sale? You can reach us at www.coop.ch/kontakt or 0848 888 444. Thank you. Your passabene team
Atte Timonen
September 15, 2020
There's no way to retry after sending the cart to the cashier, as it disappears immediately. I've now had 4 cases (coop langnau am Albis, coop adliswil) where the unfamiliar cashier or IT problem messes it up, loses the list of items, and I end up having to unpack everything and rescanning all items. Frustrating and time consuming, and everyone behind me in the line looks at me like I'm a murderer! Stopped using the app, unpacking+repacking happens about once out of 3 attempts
10 people found this review helpful
Did you find this helpful?
Coop
December 2, 2020
Hello, since Monday there is a completely new update for the passabene App. Many issues have been resolved. We are already working on further improvements, suggestions can be sent to us via the customer service. Have fun using the new app. We would be pleased about a new feedback.
A Google user
December 17, 2019
Used it for the first time when it seems that the hardware passabene scanners were removed from the megastore in Dietlikon Center. Using the app makes shopping way too slow and not to mention having to fumble around with the phone's camera. There's a place and time for everything. Using a phone app to scan your grocery shopping is just wrong. Guess I will avoid that branch from now on.
6 people found this review helpful
Did you find this helpful?
Coop
December 17, 2019
Good afternoon and thank you for your feedback. We will gladly record your points. We are constantly working on improving the app. The Passabene scanners are still available in the Dietlikon Center. Your Passabene Team

What's new

- Supercard PAY: Payment methods can be used on all your devices and in selected online shops.
- Various bug fixes