Fabio Feig
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It's now been almost a week since I could get a bike. I called customer support because of the issue, and they told me that there is an issue with samsung phones and that some of them couldnt unlock bikes. I would like to know when this issue will be fixed. And I would also like to know if you can connect your swisspass to publibike so I can use my card instead of the app.
Alberto Beccari
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The app has severe problems with tracking the location and presence of bikes, so that many times I couldn't find any bike at a station despite the app showing otherwise, or vice-versa I couldn't unlock a bike that was not in use. The lack of a short-term reservation feature is also a bad design flaw. Several times I walked to a bike station and had to compete with other users for the last remaining bike.
2 people found this review helpful
Hello Alberto, if you don't find the bikes, that should be at the station, then please contact customer service, so that we can improve this station. On the other side: e-bikes with low battery/damaged bike are not available for renting and don't show in the app. We still have vandalism in Lausanne and therefore not enough bikes available.
Eline
It would be a great service and app if it weren't for the problems of the lock of the bikes sometimes refusing to open, which can be very frustrating at times, the battery of the e-bikes not being charged or running out in the middle of a ride, making it very difficult for you to get anywhere and the immense charges when you happen to forget to close the lock one time or it even not registering the locking correctly. Other than those issues, it would be a 5 star experience for me.
2 people found this review helpful
PubliBike AG
December 16, 2021
Hello Eline, thank you for your comments.
We have vastly improved the lock opening process, you might check this 1-minute-video https://www.youtube.com/watch?v=dnyvMiSKid0
An e-bike with an empty battery is blocked and can't be opened.
Well, yes, you should not forget to close the bike, they get easily stolen, check for the ok- or pause-sign.