NY Waterway
3.0star
1.64K reviews
100K+
Downloads
Everyone
info
About this app
Your Phone Is Your Ticket
This app allows NY Waterway Hudson River Ferry riders to purchase tickets paper-free from their phone and use their phone as a ticket. All personal information and payments are encrypted over SSL, and our backend is PCI-compliant to ensure high security.
Features:
- Buy tickets from your phone
- Use your phone as your ticket
- Route maps
- Schedules
- Advisories
- Bus Locator
NY Waterway has the largest ferry and excursion fleet in the New York Harbor. Since its launch in 1986, it has served over 65 million passengers. With routes stretching along both the Hudson River and a complimentary bus service, NY Waterway is an easy and comfortable way to travel to and from Manhattan.
This app allows NY Waterway Hudson River Ferry riders to purchase tickets paper-free from their phone and use their phone as a ticket. All personal information and payments are encrypted over SSL, and our backend is PCI-compliant to ensure high security.
Features:
- Buy tickets from your phone
- Use your phone as your ticket
- Route maps
- Schedules
- Advisories
- Bus Locator
NY Waterway has the largest ferry and excursion fleet in the New York Harbor. Since its launch in 1986, it has served over 65 million passengers. With routes stretching along both the Hudson River and a complimentary bus service, NY Waterway is an easy and comfortable way to travel to and from Manhattan.
Updated on
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Ratings and reviews
2.9
1.62K reviews
Jeannette Perry
- Flag inappropriate
November 1, 2023
This app doesn't work. Thought it would be nice to take the ferry. Won't allow to purchase tickets. Doesn't seem to have a full schedule. There are only 1-2 ferries per day from my location. Who leaves work by 3pm in Manhattan? App doesn't seem to recognize my location. Would be nice if they had an interactive map of ferry routes and shuttle bus routes. This app doesn't have much in it. What it does have, doesn't seem to work well. Uninstalling now.
5 people found this review helpful
Bytemark, Inc.
November 2, 2023
That doesn't sound right! Can you give us more information at wecare@nywaterway.com so that we can investigate?
Beatriz Castro
- Flag inappropriate
- Show review history
August 3, 2023
**Update: NY Waterway and Bytemark spent two weeks figuring out what was causing this issue and followed up with me directly. Happy to report the app works again and my tickets were not lost. ** After the update, I have not been able to login or pull my previously purchased tickets. I've had to resort to buying paper tickets again which are more reliable at this point. Waiting to hear back from the customer service team on the login issues.
1 person found this review helpful
Bytemark, Inc.
July 19, 2023
That doesn't sound right! Can you give us more information at support@bytemark.co so that we can investigate?
Thank you
Jan Courtain
- Flag inappropriate
August 9, 2022
Horrible. App would not let me complete my transaction. Tried it 20 times on one phone, tried it 5 times on another. Would not continue after entering my card information. Ferry personnel were not helpful at all, just kept repeating 'you have to download the app' which I had. They let us ride to our destination, but the experience was terrible & frustrating.
15 people found this review helpful
What's new
New York Waterway is excited to release the latest version of their customer app. Based on passenger feedback, this new release includes the following updates and bug fixes:
• Improved user experience with easier navigation for key menu options.
• Pixel 7 compatibility issues have been addressed.
• Additional security measures to eliminate the creation of fraudulent accounts.
• Enhanced features such as history and pass details for a more dynamic customer account.
• Improved user experience with easier navigation for key menu options.
• Pixel 7 compatibility issues have been addressed.
• Additional security measures to eliminate the creation of fraudulent accounts.
• Enhanced features such as history and pass details for a more dynamic customer account.
