Pony - bike & scooter sharing

I was willing to support this local bike sharing network over the much bigger (globally-operated) alternative. Have used it for 4 times and decided to uninstall the app. They can keep the deposit. The issue is that the bike simply can't unlock, not once, not twice, but every single time. At the same time the app starts counting time and charging you. Hardware problem -- fine. But then there is no way to notify the app that the bike didn't unlock! And you can't end the ride in the app -- the way to end it is to physically lock the bike, which is not possible given it never unlocked in the first place. There's a rather convoluted way to end the ride through "Help" (plus a few more buttons and then taking a photo, reporting the bike's location, etc.), but by the time you finish they already charged you for like 5 minutes when you haven't even touched the bike. These appear to be small issues, but in a competitive world this is what what it takes to kill a company. No wonder you hardly see anyone riding their bikes anymore, when plenty are riding their competitors'.

Useless app. Every single time I've used it, I've had to factor in an extra 10min to compensate for technical errors: failure to display the bikes on the map, overcharging for hours even though the bike has been locked, etc. Walking is quicker. The idea is good, but the app is amateurish and unreliable. I will try Mobike instead.

I really enjoyed this app to start with. Having used it in Oxford for several months in the summer, I paid for a subscription. Now I am having difficulty cancelling it because of the rather dishonest UI which makes cancelling very hard to do. There are virtually no more working bikes in oxford, and i have been charged 4 pounds (maximum fee) several times because the bike I borrowed would not close properly. Cool design is nice but please work on a service that functions well also. Disappointing