K Knight
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Ordered a few minutes before 4 pm & it said it won't be ready till 530 pm. This app has been having issues for years. If you read all the reviews going back to 2021, all are mostly saying the same thing. Obviously, you don't care about the app. It's actually faster going to the counter and scanning your recept than using this garbage app. You'll get your order faster .
12 people found this review helpful
Fiesta Restaurant Group, Inc.
December 28, 2023
We'll look into this issue for you. Please send us a note at customercontact@pollotropical.com so that we can follow up.
Alberto Hernandez
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The app is very user friendly while ordering. BUT....if you make a mistake and place the order incorrectly...friendly app no more. There's no way to cancel an order, or modify it, or directly contact the store you placed the order with for that matter. Basically, while things go in their favor (people spending money), all is good. Once a little Customer Service is required, you are done for. Good luck calling the corporate phone number they list there. 😒
99 people found this review helpful
Brandon Sanchez
It's a pretty good app for quick service. It has a few flaws. Whenever you order from somewhere, it shows where you last ate, instead of the store closest to you like it says it does. This has cost me around $40 because the customer support isn't great. It is great to order a meal ahead of time, but they regularly miss items from the bag making it extremely annoying to have to repeatedly check the bag over and over. The rewards program is nice and so is the overlay. I recommend, but be careful.
72 people found this review helpful