Accolade, Inc.

4.6
6.02K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians. You also gain access to our own therapists and medical specialists right at your fingertips. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule.

* Message your health assistant securely, with an easy way to connect by phone if needed

* Get answers to coverage and benefits 

* Speak to a physician virtually 24 hours a day

* Connect with with mental health providers

* Get a second opinion with access to our nation-wide specialists

* Ask your health assistant for help finding a nearby local physician or facility

* Get answers to your questions regarding your healthcare bills

* Use the Accolade virtual wallet - share cards with your doctor right from the app

* Also use your prescription benefit card from the app

Don’t have an Accolade Health Assistant® yet? When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family. Your health assistant gets to know you and understand your needs and goals. They will help you make the best decisions for you and your family.
Updated on
Apr 24, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity, App info and performance, and Device or other IDs
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
5.96K reviews
Grace Manning
March 26, 2024
This app reflects the terrible medical system in the US. "In-network" providers via their search functions are often not actually in network. And their "accepting new patients" filter also doesn't accurately depict providers that are accepting new patients. Everything you click on takes you to an external webpage outside of the app. Edit: they keep calling to get this review taken down. Not happening. Fix the app. All providers I actually got to interact with aren't the problem.
8 people found this review helpful
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Tammy G
March 14, 2024
The app keeps crashing, and the virtual call quality was quite poor. I am using a brand-new phone and have no issues with video calling using other apps. The audio quality on this app was so bad that I kept hearing my own voice echoing, and it was extremely difficult for both me and the doctor to communicate. I also tried plugging in a headset during the call, but it did not help at all. I almost want to ask for a refund for that appointment; I did not appreciate it one bit
3 people found this review helpful
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Laila Wahedi
January 16, 2024
My health assistant is helpful and non judgemental and the search function makes it easy to find providers. I do wish they listed websites directly though. Edit: I can no longer sign in through the app, it takes me through loops in the sign in screen no matter how many times I reset my password Edit: reinstalling allowed me to log in, but the messages tab is totally blank, and broken on the web version. What is going on with accolade?
9 people found this review helpful
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Accolade, Inc.
January 17, 2024
Thank you for your feedback, Laila. We just fixed this issue in version 11.0.1. Please update your app to this latest version. If you continue to have issues, please go to Settings and click on the "Contact tech support" link. Thank you!

What's new

This release contains enhancements to the Android app, including:
* UI updates
* Bug fixes and security enhancements