Elie Ghoussoub
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April 2022 - Many improvements. The money transfer UI improved. Unfortunately, we still can't see the entire description or name of payees or account names. The names we give to certain accounts show up in the money transfer UI but not in the main page. These small things are frustrating in daily use. ------- It's sometimes slow and hangs. Some UI elements such as the way you select the account to pay from and the account you're paying into could be improved.
22 people found this review helpful
Abu Dhabi Commercial Bank
September 29, 2021
Hi Elie, I’m sorry for this experience and thank you for your review. We will share your feedback with the concerned department.
A.M
Anon Bin Anon
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Barely usable, very bad slow laggy application, animations are slow, face pass is an annoying feature that I don't use but still get prompted to use on every transfer I make, in the last update I couldn't make a transfer at all, as soon as I cancel the face pass request it goes back to where I was without suggesting the OTP option, very frustrating. I think ADCB should fire their app development team to be honest, we are in 2024 and a bad app like this exists.
17 people found this review helpful
Abu Dhabi Commercial Bank
April 20, 2022
Thanks for your review and feedback. We will pass this on to the team, we constantly update our applications to provide a better experience.
A.M
Dani Sarji
Face pass is so annoying, can't do a transfer in low or dark light, and don't feel comfortable using it in public. Even if you deactivate after the second transfer, it forces you to activate it again. Very inconvenient! Not all new technologies are good user experience. Listen to your customers and at least keep it optional.
35 people found this review helpful
Abu Dhabi Commercial Bank
February 23, 2024
FacePass feature is not mandatory. You can disable it via the app. Tap the profile icon on the top right corner of the app, click 'Settings', 'App Preferences' and disable FacePass. You'll go back to receiving an OTP before transfers. M.J