Elle Tee
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App is always malfunctioning! 3 people in my home, and we're always having problems with this app, and can't use it. Fingerprint never works. UPDATE: Was working ok for a good while! Now I cannot connect anymore in the app! Just keeps saying "connecting!" Also, the fact that only 1 person in the household can use it really upsets me! We all need app access! We all use the system! New Update: Says I need verification code, BUT DOESN'T ALLOW ME TO REQUEST ONE! I'm so over this app!!! 😑
29 people found this review helpful
Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.
Jennifer Griffith
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It's ok. Not the best, not the worst. My cameras are finally working again. I was ready to get rid of them. We'll see how it goes for now. UPDATE : Cameras are not working all the time. Until I find someone better (or something better than this garbage) we're kinda stuck. Even their wifi extender doesn't work that great. And their expensive, lots of money for maybe it will / maybe it won't work cameras.
6 people found this review helpful
Good Morning-We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern along with the full address/telephone number of the services. Thank you
Daniel Johnston
I haven't reviewed an app in many years but this one makes my blood boil. It has one job and it barely functions. Doesn't connect, constantly signs out, every update makes it worse. For the first two years we used it, everything functioned without a hitch. Now it's a battle to the point where we've gone back to just setting and unsetting the alarm manually. It's rare to find an app from a major corporation that's complete trash, but this is it.
156 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18002382727. Thank you.