A Google user
This app is minimally helpful. While it's nice to theoretically see your providers, deductible status, ID card, and other features at a glance, the deductible info doesn't update regularly, and searching for providers is infuriating. It's all too happy to recommend "providers close to you," as long as you don't mind "close" being defined as 40 miles away. Searching doesn't give you a list of providers; it just pops up with the first one with a close name. My insurer needs to find a better app.
31 people found this review helpful
Queen B
The app told me I was actively covered for dental but it wasn't until after I went to my dentist that I found out no, that wasn't true. There is a disconnect between the employer and BCBS, and having things updated (by over a year!). It can be very difficult figuring out how to update your provider and Rx lists; I'm still scratching my head. Once you get used to seeing past all the fluff, though, it is nice to see everything in one spot.
23 people found this review helpful
Ashlei Allen
Not intuitive navigation and can take clicking multiple options before finding what I'm looking for. HSA details were out of date, always had to go to my HSA webpage to find my real available amount. Biggest issue: every time I try to login on the website or the app, I have to create a new password. I can create a password, and 5 minutes later or will tell me it's incorrect. Got the app hoping the fingerprint scanner could help bypass this issue... Nope, can't use the scanner because of this.
9 people found this review helpful
Engage Technologies, Inc
December 13, 2021
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18005966994. Thank you.