Elaine Chew
I like the hardware on this camera but the app is hit or miss. I've been logged out in the middle of the night (super annoying) and also had the background mode fail on me multiple times. It also seems to have lost features to the paid version since I first started using it because I used to be able to scroll the timeline and now I can't. Overall it works well but not perfect.
Masterwork Aoitek Co., Ltd.,
March 11, 2024
Thank you for your feedback. We are fully committed to improving your experience with our app. For issues with disconnection and missing features, please contact us at support@lollipop.camera for personalized assistance.
Rebecca Wansell
Worst baby camera ever. It lags so badly, it goes off ALL the time, im constantly having to close and reopen the app. It claims to record events and loud crying but it misses 90% of them (i just happen to hear my baby cry from the other room thankfully!!). Youre supposed to be able to open the camera view on Alexa devices but this just loads and loads and never actually shows me the camera. Ive tried everything - redownloading the app, updating the firmware, reconnecting to wifi. AWFUL.
7 people found this review helpful
Masterwork Aoitek Co., Ltd.,
March 4, 2024
We want to assure you that your feedback is invaluable to us, and we are dedicated to making the necessary improvements to enhance your overall experience with Lollipop. If you encounter any further issues or have additional feedback, please do not hesitate to contact us: support@lollipop.camera. Thank you for your understanding.
Nathaniel Rosene
Three star review as the older camera (we have 2) from 2019 is more reliable, the newer one goes offline way too much. The old one stays online so it's not an internet issue. This especially sucks in the middle of the night when the disconnection alarm goes off and wakes you up. The most recent update has also made it so both cameras will randomly turn off the background monitoring in the middle of the night which makes it so that we cannot hear if our kids are crying through our phone.
3 people found this review helpful
Masterwork Aoitek Co., Ltd.,
March 4, 2024
We apologize for the inconvenience you've encountered with our newer camera. Our team is actively investigating the disconnection issue and the recent background monitoring problem. For immediate assistance, please reach out to our support team at support@lollipop.camera. Thank you for your patience.