Joshua Loomis
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The water heater works very well, but does not remain connected to WiFi reliably, despite strong signal. If it loses the connection, you almost always have to restart the WiFi on the water heater, as it doesn't reconnect gracefully. Hopefully this can be fixed via firmware. The app itself could be more informative, particularly about how it's utilizing the TOU rates I've programmed in. Also, the app tends to lose its session every few days, requiring you to log back in.
1 person found this review helpful
Gator Tom
This app is worthless. About the only thing it does is display the current status of the water heater. Any request using the app to set vacation mode or adjust temp or schedules is futile. Half the time the app displays an error and the other half it appears to accept what you try to do (like vacation mode) but then nothing happens. I bought this more expensive water heater to be able to remotely control it but that has never been the case. Anyone thinking about a class action lawsuit?
2 people found this review helpful
R Green
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This app offers little except frustration trying to get it connected to the network. As others noted, higher-end models are partly distinguished by WiFi connectivity, but if you can't connect, it's a useless gimmick. First, the QR code scanner component clearly doesn't work for everyone. Even upon manual SN entry, I get errors unable to retrieve data or service outages. I did get it connected despite the setup bugs using trial and error. This app needs a re-design from scratch.
2 people found this review helpful