Evander Fragoso
Just as useless and unusable as Surfboard Central. Both apps have an issue even realizing that I am connected to my modem/router. I tried the new device set-up after the other option didn't work, and it told me it was connected to my router but on the page where it asks for login credentials it kept timing out saying I wasn't connected to the router.
3 people found this review helpful
Fargo Woody
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I initially set up the modem with no major issues. However, I now cannot log on, reset my username or password, or use the app at all. I've had intermittent internet issues and I can't rule out the modem because the app interface is worthless. I have tried the home manager app from Arris, this surfboard app, and the newest surfboard app. All of them are useless. In order to get idiot assistance I have to pay additional money. This is why I believe the support network is trying to scam people.
2 people found this review helpful
James Owens
I honestly tried to give this app a chance despite many reviews saying it's terrible and well.......they're all correct. This app was absolutely horrible. On the surface the app looks nice and sleek but it doesn't work well. It makes you create an account with an email. Why would I need to do that to setup a home network?! Once you enter your email and other info, it says it will send you a confirmation code but it never did. So, I couldn't proceed any further through the app.
92 people found this review helpful