Karen
My scale connects to the app ok, but my mom's scale only synced with the app for about a week, and then it stopped recording her weights. I've tried reconnecting it several times, and it says it's connected, but it won't log her weights anymore. She's been writing them down in a notebook. The app crashes often, and the calorie info is wrong for a lot of stuff. The package will say 100 cal for 1/4 cup, but in the app it will be 100 cal for 1 cup. Also, you can't enter your own foods or meals.
3 people found this review helpful
Brook Development Team
August 9, 2023
Sorry about this issue. Please contact us at support@brook.health and let us know the issue you encountered if it's still happening. We would be glad to help with this. Hope to hear from you soon.
Chris Stokes
Getting to be aggravating to use. #1 adding fluid intake at only 8 ounces a time is ridiculous. Give us options for different sizes. #2 when scanning a barcode good luck. Either nothing found or it doesn't allow you to hit enter or next, most of the time I end up have to X out. I try multiple brands of products but app just goes "duh". I buy lots of the single serve tuna pouches but rarely get a match. #3 when entering foods it gets creative with your entry and combines things.
6 people found this review helpful
Brook Development Team
May 26, 2020
Chris, thanks for the feedback. We've got a new app release coming out this week that should solve the food logging problems you've been having. And yes, adding water only 8 ounces at a time can be frustrating. We were trying to balance ease of use and convenience with # of options and details. We will take your comments under advisement, thanks!
Christie Haub
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I love that this app shows and therefore makes me accountable for my food choices;showing the calories & then the breakdown of carbs, fats, & protein. There are some healthy alternatives provided and the coaches try to get you involved and enthusiastic. They have some great suggestions as well. It also connects to several devices to help me track weight, steps, and activities. And helpful insight on their videos!
10 people found this review helpful