MyAXA España

What's new in MyAXA?

In this version we offer you a renewed app, with a new design designed for you, and a different way of navigating the app that will be easier and more intuitive for you. In addition, as a novelty in health insurance, you can save your health cards in your phone's Wallet, it's that easy.

-        Request and manage your medical authorizations and expense reimbursements for you and your children better.
-        Download your receipts and access the receipt history of all your policies.
-        You can now download your documents and certificates of your policies.
-        Track your requests from the details of your motor and health policies.
-        Emergencies of any kind, contact us at any time and at any time.
-        Updated information on your claims, follow the processes of your claims.
-        “+ for you”, service of exclusive advantages for AXA clients.
-        Personalized services based on your policies, you will only see services that are useful to you.
-        Notifications within the app for your car accidents.

We know that sometimes you need to know about your insurance. That's why we have a space dedicated only to your policies, where you can consult more information about your car, home, health, life and savings insurance. You will be able to download relevant documentation, something you could not do before. It doesn't matter how many policies you have, or if you only have one, you will be able to see all your information of interest, here you can also find the services associated with your policy, just in case.

-        If you have car, motorcycle or home policies, you can declare and check the status of your claims online. In addition, you will be able to access the personalized documentation of your policy that you may need.
-        AXA Quality workshops, with the best services to repair your car or motorcycle near you, wherever you need it.

-        Emergency assistance services, we remain connected with you, even if you are not. Now, even more digital.

-        Health insured people can request authorizations for medical tests, consult the Medical and Dental Chart, request and consult your reimbursements, and use your health card from the app. All these services are also included for your minor children who appear in the policy. We have updated our telemedicine services, now you can schedule a video consultation, medical chat and use our symptom evaluator, Oskar. Your health in your hand.

-        For life and savings policyholders, you will be able to see your financial situation and have your investments controlled in a more visual way.

But as we know that sometimes the best thing is to talk to someone close to you... contact your AXA mediator as many times as you want and by any means you want: telephone, email... Resolve all your doubts, make your queries or make an appointment, through your MyAXA app, without leaving your couch or work.

-        In the Contact section, you can carry out any transaction with your mediator or with AXA immediately and quickly.

Even so, we continue to listen to you and work to improve the autonomy, immediacy and simplicity of our app. We know that we are not as fast as we would like, but with your help and patience we will improve our app to offer you the best insurance offer in the digital world.

To avoid missing anything, make sure you have the option: Update automatically activated. Also, if you have any suggestions or problems related to our app, contact us by email at atencion.clientes@axa.es

And remember, if your device is not compatible, and you want to access all the information of your policy, you can go to https://www.axa.es/acceso-myaxa