Josh McCarthy
App is poorly designed. Alot of menu items are absent on the app, including drinks. You can not order a fountain drink or tea on the app. I found out the "curbside" pick up option can not be completed on the app either. Most apps you can order curbside and mark when you arrived and what spot you are parked. No, not TC. You have spend several attempts to call the store to tell them you have arrived.
4 people found this review helpful
Lori Aldridge
They food is good considering its fast food. The issue is they always seem to forget 1 item every single time I order for delivery. I've told them but I have to go to the location and pick up the item myself (defeats the purpose of delivery). Another time our steak fajita family meal was completely charred, and as tough as beef jerky. I complained to the restaurant and was told to bring my receipt to the restaurant for a replacement, which I did a month later but was told I waited too long!!
6 people found this review helpful
TC IT Services
December 17, 2020
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at customercontact@tacocabana.com
A Google user
I've been using this app every week for 4 months, and it has always worked reliably for me. The only annoying thing is the amount of notifications I get. When I place an order and redeem an offer, I will get a notification that I redeemed the offer, then another notification that I earned points which are pending, then another notification that my points have been updated. These all come in rapid succession, and each mobile notification is accompanied by an email saying the same thing. Here's the worst part: Although the app goes waaaay out of its way to alert me about all these trivial details, half the time when I arrive at the store, my order isn't ready because it is still sitting on the printer which nobody in the kitchen was watching. Those are the people who need to get a bazillion notifications to wake them up!
16 people found this review helpful