Birdeye
4.2star
202 reviews
10K+
Downloads
Everyone
info
About this app
Birdeye is the place for multi-location businesses to acquire customers on autopilot.
Collect reviews, convert leads, run surveys, text customers, get referrals and much more -- all in one place.
It’s time for a single-stack approach to business growth. Birdeye delivers winning experiences for every step of your customer journey. From search to sold, and repeat at scale with the all-in-one Experience Marketing platform.
Connect with your customers at every touchpoint, whether you have 10 or 10,000 locations. The intuitive Birdeye app is your on-the-go means to leverage the convenience of sending new review requests, responding to messages from different channels and being available for all your customers. With effortless navigation and design along with instant notifications, the app ensures your customers are always a priority.
* Send text or email review requests to your customers, making it effortless to get new reviews on Google, Facebook or 200+ other review sources supported by Birdeye.
* Respond to all your reviews from one place and ensure your customers feel valued. Promote authentic reviews across the web to reach more prospective customers and drive more traffic.
* Use Birdeye Unified Inbox to view and respond to messages from customers through Webchat, text messages and Facebook Messenger -- from a single place.
* Add internal notes, then assign messages within a team to better collaborate and get the best answer for the customer, easier & faster.
* Analyze reports, gain actionable insights to make significant improvements where it counts.
* Receive instant alerts and stay connected to your customers.
About Birdeye:
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.
Any questions? Please contact support@birdeye.com.
Collect reviews, convert leads, run surveys, text customers, get referrals and much more -- all in one place.
It’s time for a single-stack approach to business growth. Birdeye delivers winning experiences for every step of your customer journey. From search to sold, and repeat at scale with the all-in-one Experience Marketing platform.
Connect with your customers at every touchpoint, whether you have 10 or 10,000 locations. The intuitive Birdeye app is your on-the-go means to leverage the convenience of sending new review requests, responding to messages from different channels and being available for all your customers. With effortless navigation and design along with instant notifications, the app ensures your customers are always a priority.
* Send text or email review requests to your customers, making it effortless to get new reviews on Google, Facebook or 200+ other review sources supported by Birdeye.
* Respond to all your reviews from one place and ensure your customers feel valued. Promote authentic reviews across the web to reach more prospective customers and drive more traffic.
* Use Birdeye Unified Inbox to view and respond to messages from customers through Webchat, text messages and Facebook Messenger -- from a single place.
* Add internal notes, then assign messages within a team to better collaborate and get the best answer for the customer, easier & faster.
* Analyze reports, gain actionable insights to make significant improvements where it counts.
* Receive instant alerts and stay connected to your customers.
About Birdeye:
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.
Any questions? Please contact support@birdeye.com.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
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Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
4.2
199 reviews
Veronica Pearson
- Flag inappropriate
January 5, 2024
Over promise Under Deliver. The app is basic, provides what it has to. My problem is their customer service. They offer "world class service" lets define world class. If you dont return email communication, phone messages, no one is there to answer calls & you class this as "world class service" clearly you need some support in raising your level of service. Heres a thought. I AM in the customer service industry. Reach out to me, and i will teach you all about world-class service.
3 people found this review helpful
BirdEye
January 8, 2024
Hi,
We would like to chat with you about your experience with us so we can make things right. Please reach out to Charlotte.Steele@getbirdeye.com.au so we can get this resolved for you.
Don Sharnowski
- Flag inappropriate
September 14, 2021
We are unable to use the app any longer, which I was happy with, because support told me it was due to an unpaid bill. When I registered for Birdeye there was no fee and I never received any communication regarding a bill. And if that were the case I would have been asked for a cc and billed monthly automatically. Now, I can't get an answer from anyone. If the policy changed and now payment is required, you should notify everyone instead of locking us out. Very disappointed!
18 people found this review helpful
Sarah Eshelman
- Flag inappropriate
December 23, 2021
We have tried other platforms and have had horrible experiences. We have been with birdeye for over a year now and they have been awesome from day one! With every platform there are hickups sometimes, but, these people are committed to helping make sure that we are up and running quickly when there is one. Even if it is a weekend, they call in the emergency staff and they get things back on line quickly. We depend on this platform tremendously for communication with our clients and we are very thankful that we have a support team with birdeye. Try them! You will love them!
12 people found this review helpful
What's new
We are excited to introduce a host of new features to enhance your social media experience with Birdeye.
Publish to Social Media Channels: Now you can effortlessly share your content directly to your favourite social media platforms right from our mobile app. You can also collaborate with your team more efficiently by sending posts for approval directly from the app.
Content Calendar : Stay organised and on top of your content strategy by viewing posts scheduled for future dates.
Publish to Social Media Channels: Now you can effortlessly share your content directly to your favourite social media platforms right from our mobile app. You can also collaborate with your team more efficiently by sending posts for approval directly from the app.
Content Calendar : Stay organised and on top of your content strategy by viewing posts scheduled for future dates.