4.1
102K reviews
5M+
Downloads
Content rating
Everyone
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About this app

The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.
Purchase a tablet for your contact and fund their media account.

Features:
- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile

Service availability varies, not all services available at all facilities
Updated on
Jan 29, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App info and performance, and Device or other IDs
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.1
100K reviews
A Nieves
March 25, 2024
I'm not getting notifications for any emails. I have to check my personal email to know one came in and can't always do that. The new email icon in the app isn't working either. All the pics and videos sent are blurry, even if I send clear ones from my library rather than taking them through the app. Smh. This company needs to get it together. I emailed jpay with no success.
2 people found this review helpful
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Psycho Black69
March 22, 2024
This app is pissing me off!! I'm not getting any notifications for emails NOW!! The apps snap & send part is now freezing, & not showing all my pictures that I've sent! The pictures I do send look blurry as heck after being sent!Now the biometrics DOESN'T even work it keeps asking if you want to activate, & I've ALREADY done that! Support ISN'T helpful @ ALL!!
10 people found this review helpful
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Robert Vecchio
February 13, 2024
This app is total garbage, unfortunately, they have a state granted monopoly on communication with inmates, so there's no choice but to deal with it, even though very little of it actually works. Can't send money, messages get deleted any time your phone locks, no way to buy stamps for yourself, etc... but the worst part is the "customer service". After the new update it asks me if I want to enable biometrics every time I login, nothing works...
142 people found this review helpful
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What's new

Minor bug fixes and user improvements.
Biometrics Login.