Commerzbank photoTAN

4.4
80.7K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Current information: Due to new protective features in the photoTAN app against the tapping of key material, the app requires the right to access the hardware identity as of version 9.0.0. This data remains on the device and is not transmitted to Commerzbank. Unfortunately, it is not possible to request this right individually. The overall right "Phone function and contacts" must always be requested (partly different designation depending on the Android version).

The right is absolutely necessary to use the app. Subsequent removal of the right can result in the app no longer being able to be used to control orders, as the keys are no longer available.

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The new photoTAN app from Commerzbank

Receive push message, check order, approve - with the new photoTAN push function you can approve orders quickly and securely with just one click. With the photoTAN scan function, you still have the option of scanning a photoTAN graphic to generate a TAN.

It is now possible to fully legitimize yourself from the comfort of your own home with the VideoIdent app. With our new feature, the digital first activation, you can after the legitimation with VideoIdent in the next 3 hours easily and quickly activate the photoTAN app with a code that you receive by SMS. This means you no longer have to wait for the activation graphic

The photoTAN app is our most innovative security method. The app offers the highest possible security through a modern and convenient TAN procedure - for all customers who use Commerzbank's online and / or mobile banking.

What do I need the photoTAN app for?

The photoTAN app is one of our security factors. The photoTAN is an important part of every login and transaction in your online and mobile banking. It is used to verify the order data you have entered and to generate the transaction number (TAN).

How does photoTAN-Push work?

The push function of our new photoTAN app is particularly convenient. As soon as a new order is available for you to approve, we send you a notification to your smartphone when you use photoTAN-Push. When you then open the photoTAN app, the order to be approved is displayed directly for you to check. If the data displayed is correct, you release the order with just one click.

How does photoTAN scan work?

After placing an order in Online Banking, a mosaic-like colorful graphic appears on the monitor. You scan this with the photoTAN app. A TAN is displayed immediately. You can then check the essential details of your order again in the app. If everything is correct, simply enter the TAN on the computer and the order is confirmed.

By the way: With our mobile banking, you can make transfers even faster and easier than on your computer. To do this, use the free Commerzbank banking app!

The advantages of the new photoTAN app at a glance:

• Security: Commerzbank's most innovative TAN procedure.
• Uncomplicated: You receive a notification on your smartphone when a new order is ready for approval.
• Fast: You can approve orders with just one click.
• Free of charge: The use of photoTAN is free of charge for you.
• Mobile banking: Quick order approvals via the banking app using the App2App function.
• Offline usability: If your smartphone is offline, you can continue to approve orders easily with the scan function.

For more information on the new photoTAN procedure, visit http://www.commerzbank.de/phototan.
Updated on
Mar 20, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.4
79.2K reviews
A Google user
August 7, 2019
The app did not capture the phototan image in my phototan activation letter that I originally received. The app instructions did not say what to do, if the phototan app would not capture the phototan image from the activation letter. I called customer service twice, and I speak German quite well and explained the problem. Finally, customer service sent me a new phototan activation letter, and now everything works fine, instantly. It simply should not have been so difficult to set up. I have never had so much trouble getting a new app to work properly.
3 people found this review helpful
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Commerzbank A.G.
August 7, 2019
We are pleased that the activation of the photoTAN has now worked. We apologize for the inconvenience.
Robert Howcroft
February 27, 2024
Please stop redesigning the app and the online banking website, neither have to be sexy, just merely functional... classic examples of feature creep. We get used to where things are so please stop moving and removing this functionality!! Edit: the developer response below is total waffle and completely meaningless to your users.... you know, the ones who have to tolerate your unnecessary tinkering?
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Commerzbank A.G.
February 27, 2024
Thank you for your feedback and hint. We have included it.
Anna Kähne
December 24, 2023
Tried to install on Galaxy Note 10, did not work. Each time I try to acrivate the PhotoTan, the app stops working and only shows white screen. Hence i cannot use the Commerzbank app on my phone as it requires this app to be activated prior to banking login. This is rediculous. I know my phone is not the latest but it is also not obsolete. I now only have the option to use banking on my laptop in cobination with a samsung tablet where this phototan app works. It is not convenient at all.
1 person found this review helpful
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Commerzbank A.G.
December 27, 2023
Aufgrund der Zeichenbegrenzung für Antworten hier im Store können wir leider nicht ausführlich auf Ihr Anliegen eingehen. Bitte kontaktieren Sie uns daher per E-Mail an mobileservices@commerzbank.com. Alternativ können Sie uns telefonisch unter der Rufnummer 069 580008000 kontaktieren.

What's new

With this release, your photoTAN app gets an updated user interface, to offer you all essential features in one place.