Get It Done San Diego Official

Fairly straightforward to enter issues. Staff listens and city issues (like graffiti, trash, and irrigation) consistently get fixed. Road complaints are listened to (they've called me to clarify) but are not always fixed. The app can't be blamed for that. At one point the app stopped working for me, but a bit later started working again. It appears the developer is doing reasonably keeping up with issues.

Generally pretty good app. The only reason I give it less than 5 stars is that at some point all my past tickets disappeared from my history (I didn't change phones or email info either) and what the city does with the tickets is or isn't effective depending on what it is. They are very responsive to broken sidewalks that are trip hazards (presumably to avoid personal injury issues) and also traffic lights that are broken, out, or knocked in the wrong direction. Other things are near useless (reports of parked vehicles that are blocking sidewalks, etc.) probably depending on things like the lack of availability of a patrol officer in the area to come ticket the vehicle, which is a low priority I'm sure. So, the effectiveness of this app for that sort of thing is not very good. Otherwise, it's a decent app since citizens are the eyes on the ground for the city.

cool app from user side, would be nice if there was any kind of visible participation on the recipient side (the city appears to rarely utilize this app or respond). so it's a great idea on paper, but the reality of getting them to do anything is still just a pipe dream. one critique i have of the function of the app is the ability to edit reports and remove when circumstances have changed so they don't continue to clog up the "to do list" for the city