Andrews Taxis

I booked a taxi 5 days ahead to pick up at the end of a wedding. I booked for 12:15am. At 12.15 I got a notification that a driver had been dispatched and would be 25 minutes! It was pouring rain and freezing cold. I called the office and was told actually my cab was 2 mins away (the app said that the driver had changed). We then watched on app as the arrival time kept going up. We waited at least half an hour in the end. Very disappointed. The driver was nice, their organisation is poor.

I've always had a good service from Andrew's Taxis, always turned up, polite drivers, nice cars. The app is a bit clunky, but Uber is a huge global outfit and the app is their USP. But Uber aren't perfect. In conclusion, I've only used the app a few times, but the cab has always arrived in a reasonable time (10-15 mins) and once a car is allocated you can track its journey to your pick up. So 4* overall. It does the job.

Had a certain amount of trouble signing up, in that the space where you enter a password is just a narrow slot and you can't see what you're typing (Android 10). I reluctantly installed this app only because the call centre doesn't really function any more (e.g. it gives incorrect wait times, has poor local knowledge and dispatches inefficiently, or ignores my requests for NO RINGBACK).