Yanyan Jiang
Every time I have used it so far, it shows me network error on the very last step of getting the taxi. I want to use it as an alternative to Uber, however, it is just not usable! Please fix your app. It is really bad user experience, with a network error then I have messages for booking confirmed ... which I have already booked using Uber instead.
9 people found this review helpful
CHENG Family
Overall very good and the only taxi app that's actually working in HK. Thanks for letting us a choice rather than being forced to Uber which is becoming more expensive and not user friendly in many aspects. 4 stars as I'm still expecting some improvements on: 1) the status is always 'waiting for driver' even when I'm on car; 2) better interface especially for ordering, eg. expected waiting time, detection of my location, the presentation of map, etc, which is still like not modern enough.
14 people found this review helpful
L T
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This used to be a great app with good drivers and reliable service, until it was bought by Uber to take out the competition (in Aug 2021). Uber has stopped supporting any app updates, forcing drivers and users to use alternatives (i.e. Uber, traditional phone booking). Hence, this app is horrible now. But will continue to support drivers on this app to avoid the Uber mistreatment of drivers (i.e. drivers have to wait to be paid once a week vs. Instant cash by paying Uber a small fee)
2 people found this review helpful