MobileLink Delivery

3.0
321 reviews
50K+
Downloads
Content rating
Everyone
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About this app

Descartes Mobile™ extends Descartes world-class routing and scheduling systems to the field, guiding your drivers through their day, and completing the final link in the chain of custody through accurate Proof of Delivery.

Drivers begin their day by reconciling items prior to departing their depot, making certain they have all they need. Upon arriving at their stops, drivers may scan items on and off their vehicle, ensuring the customer gets everything they were supposed to, and nothing they weren’t. If an item is damaged or refused, the reason can be recorded and photographs taken. Upon completion of the stop, the customer verifies all the items delivered, and signs off, confirming the driver’s actions. Additionally, Descartes Mobile may be customized at almost any point within the application to allow the collection of data specific to your organization, such as load quality, surveys, or re-ordering of supplies.

And while Descartes Mobile is guiding the driver through their day, it’s also communicating to Descartes servers, providing operational and customer service personnel real-time visibility into the status of the driver and their deliveries.

The Descartes Mobile application is made available by The Descartes Systems Group Inc., 120 Randall Drive, Waterloo, Ontario, Canada, N2V 1C6. To learn more, contact us at 1 (800) 419-8495 or visit www.descartes.com
Updated on
Mar 28, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.0
302 reviews
Joni1013
August 28, 2021
Please add an option for drivers to force refresh/update the route themselves. The automatic refresh is awfully slow to occur. Waiting 1 hour after calling dispatch team for a refresh is asinine. Sometimes it never works and I have to resort to bruteforce through the route hoping it updates eventually. Please just give add the option on driver side. Using this system makes everything more convoluted and less efficient than it should be. My phone data/ service is fine. The app is junk.
13 people found this review helpful
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Descartes Intl.
September 9, 2021
Thank you for the feedback. The mobile is constantly checking for route updates, so it is very likely that the server is not sending the update as fast as it should. The server has a number of configurations to control this, so please contact your support team, or send an email to servicedesk@descartes.com with details and we can assist.
greg baker
July 15, 2020
This was a bad design choice! When your on the main routing screen with all the stops listed, the enroute block has a green border, instead of a green background like it used to, its hard to tell if your in route, espescially when your phone is mounted away from your face, like on the dash of truck. Also! Im only seeing product descriptions that make sense 50% of the time, it mostly just shows a bunch of random code.
10 people found this review helpful
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Descartes Intl.
July 15, 2020
Thank you for your feedback on the enroute status. Our hope was to make the user interface a bit more consistent with Android guidelines, but maybe we can do something to differentiate enroute. On the product descriptions, we only display what is provided by your company. I would suggest contacting your internal support to resolve that issue.
A Google user
June 21, 2019
You have to click multiple things to get basic information. It doesn't automatically load addresses into Google maps, to plot a routes. Not very user friendly, or compatible with navigation apps. Definitely adds time to deliveries, and not being able to copy and paste information, introduces human error into the equation.
17 people found this review helpful
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Descartes Intl.
September 5, 2019
Sorry to hear that you are having some issues. We would be happy to discuss how we can address your concerns. Please contact us at ServiceDesk@descartes.com.

What's new

Descartes Mobile 24.03 includes new enhancements and bug fixes