Downtowner

While the app is very straight forward and easy to use, my service area of Tampa, FL is lacking in available vehicles. I understand peak hours around lunch but even before and after, waits are 40 minutes to over an hour. The service is on good if you know you're going to use it well in advance. Even still, you have to snipe the app for the ride times. 2 stars for over ease of ACTUALLY getting the ride when you need it.

it does not properly pace a drivers car once my ride is accepted. If uber, lyft, Waze, google maps & any other GPS related apps can follow the pace of a car then this should too. the wait time will go from 10mins to 2mins and leave me unprepared to walk out in time to meet the driver. It's a delay long enough for the driver to think I'm not coming. This NEEDS an option to call the driver! Plenty of times it's heavy traffic downtown & I want to call to meet the driver at a safer pick up location

The timing is all off (Ex. if I put in information for a ride the estimated time blinks 15 mins. then when i actually hit the request ride button now its at 73 mins.) There have been to many times when i request a ride and it shows 10 mins and then it keeps pushing the time back and im waiting 30 or 45 minutes for a ride!!!