JT A
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The app has improved. However, because I'm using this app mostly for documents, I find it annoying and extremely inconvenient that it opens the PDF files using its own program, which is incapable at best. The page is really small and the zoom function only zooms within that teeny tiny frame. Totally unusable. You still need to download the file in order to view it, which is very inconvenient.
72 people found this review helpful
ASUS Cloud Corporation
April 28, 2022
Hi, James Anabo~About the PDF problem you mentioned. We will fix it on the update in the future. Before that, we suggest you download it to view it temporarily.
Should you have any further questions, please fill in a problem report on our official website.😊
If you need further assistance, please fill in a problem report on our official website.
Mason Walls
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I got the 1 TB storage option because I had a promotional offer. Haven't tried all day but I couldn't get it to complete even a small amount of a backup without crashing. I've cleared the cache/data, reinstalled, and restarted my phone. Nothing will work. What's going on with this? Just constant crashes and it's starting to bug out my whole phone.
30 people found this review helpful
ASUS Cloud Corporation
June 8, 2022
Hi, Mason Walls~ Please try the steps below to solve the crashing problem: Remove the app →Restart the device →Install the app again. If you still face the same issue, please fill out the problem report on our website and provide the information: 1. Operation steps 2. The failure time and date 3. Error message screenshot 4. Model name/OS version
V Grof
I have an ASUS laptop which I am very happy with. However, the ASUS Webstorage system has to be one of most confusing and user-unfriendly software accounts/applications I have ever encountered. Among other crazy elements, from time to time within supposed English interactions, I encounter Chinese labels on selection alternatives and touch buttons. Links within the system often lead to completely unrelated pages, often with no way to get back to what one was trying to access.
32 people found this review helpful
ASUS Cloud Corporation
December 20, 2021
Hi V Grof~ About Chinese labels and links problem, could you share a bit more information with us so that we can get to the bottom of this?
Email contact@asuswebstorage.com and provide below details if the issue is not solved: 1. Operation steps 2. The failure time and date (GMT+8) 3. Error message screenshot. Thank you!