Ecotricity

3.7
977 reviews
50K+
Downloads
Content rating
Everyone
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About this app

Ecotricity is Britain’s greenest energy company, provides the best customer service in the industry, and has an ethical pricing policy, where all customers pay the same, no matter when they joined or how they pay.
The Ecotricity App gives you access to lots of great features to manage your account online and on the go.

Users of the Ecotricity App can:

• Access your Ecotricity account at any time
• Submit meter readings for your gas and electricity accounts – quickly and easily
• View the real-time balance on your account
• Make a full or part payment
• Save your payment method for the next time you make a payment
• View your previous bills
• Download PDFs of your bills
• Get a notification and email when your latest bill is ready for you to view
• Report any problems with your meter – and even send a photo to show us what’s wrong
• Use the handy torch to help you read your meter in dark places
• Edit your contact details and let us know how you’d prefer to hear from us, whether it’s by letter or email
• Access 24 hour emergency contact numbers to report power cuts or gas leaks

If you have any issues with the app, please get in touch with us by emailing onlineissues@ecotricity.co.uk or by calling 0345 555 7 200.

To switch to Ecotricity, visit www.ecotricity.co.uk or call us on 0345 555 7 200.
Updated on
Mar 24, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity
This app may collect these data types
Personal info, Financial info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.7
977 reviews
David Freeman
March 15, 2024
The app on apple lost my log in details. Then nothing trying to reset the password on android. REPEATEDLY. It's like stubbing your toe. Every time I reset, the new password, the confirmation password doesn't match, even when it does. Then the reset password link expires after a couple of minutes. It's too much of a security risk to let me just pay my Bill. Ecotricity obviously doesn't want to be paid, since they make it functionally impossible to do so. I honestly give up😡 trying to phone them
Duncan Wright
December 7, 2020
After the last update, app crashed straight away and refused to open. I deleted and re-installed after a couple of weeks, still the same. The plethora of 1 star scores and the average of 2.3 stars tells its own story and my experience seems to be far from unique. This really should be sorted by now! Ecotricity is quick to tell everyone its customer service is great. Er....
18 people found this review helpful
Ecotricity
December 9, 2020
Hi there, Thanks for leaving us a review - I'm so sorry to hear you're having these issues with the app. If you could drop an email over to home@ecotricity.co.uk then we can take a look into this issue. Thanks, Destiny
A Google user
July 26, 2019
Works well for giving meter readings. The bill history doesnt match my actual history bizarrely though and I can't open the bills to check. The torch function doesnt work from the app. either. Most importantly the app. does not notify me on my phone of anything. Not bills due, not readings required, not changes of any kind. This would be really helpful if it worked as its claimed to do. 26/7/19 Sorry for the very late edit. The app. was fixed and works fine for me now as a monthly meter reader.
4 people found this review helpful

What's new

In this release we've fixed some bugs and made some styling improvements to help the app run more smoothly so we can keep turning your bills into mills.

Thanks for helping us build a greener Britain.