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Seems like you need 2 or 3 different logins to do what a self installer needs it to do. I have requested tech support but seems like the tech just don't know how to fix the problem. Every time I request a report all the inverter output is 0 which is wrong. When I use Enlighten app the inverters output shows correctly. This is frustrating. Update, got a call from a senior tech but no dice, was more worried about his personal schedule, said it would call back a week ago.
11 people found this review helpful
Enphase Energy
July 14, 2020
Apologies for the inconvenience. We need to troubleshoot this issue in detail to provide you with a viable solution. Please reach out to our customer support at mobile-apps-support@enphaseenergy.com with the report that shows 0 and a screenshot. Our team is standing by to assist you.
Michael Purnell
There is a newer version of the Toolkit, but when you fire it up it says it is "Beta" software. That means it isn't considered finished, but is put out for testing. This older one seems to provide more functionality, but be prepared for a less than helpful interface, which when it tries to help seems to be more "in the way" than helpful. Like other Solar PV companies, Enphase makes EXCELLENT hardware for solar PV, but the software side of things is sub par.
8 people found this review helpful
Enphase Energy
January 15, 2021
Thank you for your feedback. As you mentioned, the beta version is still being worked upon, and new features are being added each day. Feel free to send us an email at mobile-apps-support@enphaseenergy.com on what features you would like to see added to the new ITK. We will share your feedback with our product team.
M Ariel C A
The worst app for solar systems and the most expensive gateway. As an installer and integrator with 6 years of experience on different systems I have had more problems and I have spend more time using this app on every installation. It is really frustrating. It seem developers focuse only on fancy look and not on making it simple and reliable. Many end users do not want to monitor the system because most of them do not understand electrical parameters, they only care on the electrical bill.
7 people found this review helpful
Enphase Energy
November 20, 2020
Sorry for the inconvenience caused. We have released a new version of the "Enphase Installer Toolkit" app available in the Play Store with additional features. Please download the new app for a better experience.