My FirstMedia

2.3
17.5K reviews
1M+
Downloads
Content rating
Everyone
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About this app

My FirstMedia is a one stop selfcare app to manage your FirstMedia account with the following features:

a) Manage your First ID profile

b) Check Billing Status and your Package Info

c) Find out your Current Network Area Condition

d) View Troubleshooting Guide (Selfcare) to fix most common problems

e) Make Payment Online

f) And Many more...


Recommended Specification for using My Firstmedia:

a) Android Version: Lollipop or later
b) RAM: 2 GB or bigger
c) Storage Disk: 8 GB or bigger
Updated on
Dec 20, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.3
17.2K reviews
Tri Agung Disna Saputra
March 17, 2024
The application is very useful for opening trouble tickets, but there is no fup. The application could not solve it even though it had been explained several times. So the application seems useless. Just after by emailing, there was a fup. and after I complained several times about the problem via email and had a technician come in more than 5 times, now it has finally been solved after it was fixed on the network side. Initially I gave 1 *, now I give 5 * for the services. but not for App.
1 person found this review helpful
First Media, PT Tbk
March 25, 2024
Hi First People, terima kasih atas responnya.
Maya Maya
August 1, 2023
I often have issues with the connection. It can happen several times in a month. When there's a connection issue both while using mobile and laptop, connection isn't as good as my XL mobile data it's far much better, stable, and rarely has issues. The app is not better, errors, super slow. What's more disappointing is the Customer Service experience. Worst I've ever had. They're robotic, just use emplate, not detailed, not own the prob. Never make any follow up, not to mention go extra miles.
41 people found this review helpful
First Media, PT Tbk
August 3, 2023
Hi First People terimakasih atas respon nya jika ada pertanyaan atau keluhan seputar layanan kami bisa di sampaikan melalui http://bit.ly/FirstMedia-support dan untuk melakukan cek billing atau status area bisa di cek.firstmedia.com
Lenny Indrawati
May 26, 2020
Worst! My phone number that showed up doesn't match with the app and then being told to confirm without I even can get edited (can't edit at all). N then when I said that I want to stop it permanently FM make it temporary (6 months) and then activated again n cut my debt. N when I complained, they told me to prepare a lawyer for them. What a great service...šŸ‘. So great..
65 people found this review helpful
First Media, PT Tbk
May 29, 2020
Hi First People terimakasih atas respon nya jika ada pertanyaan atau keluhan seputar layanan kami bisa di sampaikan melalui http://bit.ly/FirstMedia-support dan untuk melakukan cek billing atau status area bisa di cek.firstmedia.com

What's new

Bug Fixing Payment with Credit Card / Debit Card