Tri Agung Disna Saputra
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The application is very useful for opening trouble tickets, but there is no fup. The application could not solve it even though it had been explained several times. So the application seems useless. Just after by emailing, there was a fup. and after I complained several times about the problem via email and had a technician come in more than 5 times, now it has finally been solved after it was fixed on the network side. Initially I gave 1 *, now I give 5 * for the services. but not for App.
1 person found this review helpful
First Media, PT Tbk
March 25, 2024
Hi First People, terima kasih atas responnya.
Maya Maya
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I often have issues with the connection. It can happen several times in a month. When there's a connection issue both while using mobile and laptop, connection isn't as good as my XL mobile data it's far much better, stable, and rarely has issues. The app is not better, errors, super slow. What's more disappointing is the Customer Service experience. Worst I've ever had. They're robotic, just use emplate, not detailed, not own the prob. Never make any follow up, not to mention go extra miles.
41 people found this review helpful
First Media, PT Tbk
August 3, 2023
Hi First People terimakasih atas respon nya jika ada pertanyaan atau keluhan seputar layanan kami bisa di sampaikan melalui http://bit.ly/FirstMedia-support dan untuk melakukan cek billing atau status area bisa di cek.firstmedia.com
Lenny Indrawati
Worst! My phone number that showed up doesn't match with the app and then being told to confirm without I even can get edited (can't edit at all). N then when I said that I want to stop it permanently FM make it temporary (6 months) and then activated again n cut my debt. N when I complained, they told me to prepare a lawyer for them. What a great service...š. So great..
65 people found this review helpful
First Media, PT Tbk
May 29, 2020
Hi First People terimakasih atas respon nya jika ada pertanyaan atau keluhan seputar layanan kami bisa di sampaikan melalui http://bit.ly/FirstMedia-support dan untuk melakukan cek billing atau status area bisa di cek.firstmedia.com