Alex Bettin
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The most annoying thing is if you buy stuff from other countries, every time they'll block the charge, saying ohh we think its theft. Every, single, time..... very annoying... also Getting charged interested the last 4 months for no reason. I pay my statement balance or the entire balance and I'm still charged interested. It never carries over to the next month ever, and it will be $40-$100 in interest. Hasn't been that way all year tell now. Definitely going to stop using their cards
19 people found this review helpful
Alex, we appreciate you taking the time to bring your concerns to our attention. To look into this further, and see why interest is being charged and what options we may have available, you can give us a call at 888-530-3626, or submit a secure message after logging into your account from our full website.
Jala Curtis
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The app updates have led to a frustrating user experience. From freezing up when using fingerprint login, app closing out randomly on its own, and changes to pending transaction and balance updates, I'm considering changing banks. I had very little issues with the prior version. In today's world, having the luxury of banking on my phone is very valuable. Being frustrated every time I need to access the app is a huge bummer. Thanks.
67 people found this review helpful
Jala, we appreciate you taking the time to leave us a review. We are sorry to hear you are not satisfied with the update. This certainly isn’t the experience we strive for and we would hate to see you go. We are constantly refining the app and that is only possible thanks to candid feedback like yours. Please know that we are listening.
Melanie Chin
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The new app is a dud. I never had any issues with the old app. Now I cannot login with my fingerprint even though I have set it up multiple times in the new app. It just shows me a loading screen. When I log into my account with my password, it is much slower to pull up my account information and move between screens than the old app. Update 4/30: now I can't even log into the app using my pin or password. Keeps telling me to try again later or go to the website.
32 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please feel free to give us a call at +1-888-980-5840 or shoot us over an email at MobileFeedback@fnni.com. We appreciate your business.