Front
2.7star
474 reviews
100K+
Downloads
Everyone
info
About this app
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes.
With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 8 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
2.7
459 reviews
Charity J. Terry-Lorenzo
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August 26, 2023
Updating my review to 4 stars. Mobile is still not as great as the desktop app, and it kind of jumps around when I'm trying to reply to an email on my phone (the location of the draft moves on the screen when I go between the draft I'm writing and the original message or related comments so I'm nervous I'm going to accidentally hit send before I'm ready), so I usually only use the mobile app to alert me to urgent issues, which I then handle on the desktop app or browser version.
11 people found this review helpful
FrontApp, Inc.
July 13, 2023
Hi there,
Thanks for sharing this feedback with us. We've been testing this on our end, and we've been unable to replicate the issue you're experiencing, where drafts composed in the Android app not appearing in the desktop app. We'd love to investigate and resolve this issue for you. Please reach out to support@frontapp.com.
Jeremy Stauffer
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June 15, 2022
Let me start by saying I love front app... On my computer it is nearly perfect. The phone app is another story. It constantly doesn't work, I'll wait a few days and then am update will fix it. A few days later, same cycle. I can't understand how there is not more attention to making sure it can handle system upgrades better with days lapse in basic functionality. Maddening experience.
17 people found this review helpful
FrontApp, Inc.
June 22, 2022
Hi Jeremy, thank you for your feedback.
Could you please reach out to support@frontapp.com ? We'd like to know more about the issues you're experiencing.
Joey B
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June 25, 2020
This a commutation app that makes communicating incredibly difficult. I think it tries to upload your message to there server instead of storing drafts locally so it constantly resets your message and typing to a prior state and it becomes a battle to try and get a message finished. Save the messages locally on my phone, send the whole thing when I hit "send". Simply no excuse for this.
14 people found this review helpful
What's new
- Open conversation and topic links directly in the app
- Support for annotations in chat messages
- More secure implementation of Google and Office 365 sign-in
- Fix an issue preventing some attachments from being downloaded
- Other bug fixes and performance improvements
- Support for annotations in chat messages
- More secure implementation of Google and Office 365 sign-in
- Fix an issue preventing some attachments from being downloaded
- Other bug fixes and performance improvements