SmartHQ Service (Formerly NewF

3.7
72 reviews
10K+
Downloads
Content rating
Everyone
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About this app

SmartHQ Service A Tool for GE Appliance Service Technicians

Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry!

SmartHQ Service Features

•Software Update
Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.

•Data Logger
Comprehensive view of recorded diagnostics data of the connected appliance.

•Document Search
User-friendly "Google-like" search of the GEA service document database.

•ONePARTS Search
Offers an exploded view of drawings of sub-systems of GE appliances.

•Parts Purchase
Designed to simplify the search and ordering of genuine GE parts.

•Service Website
Direct access to the GEA service website, without additional login.

•Product Overview
Offers a high-level consumer-oriented overview of the applicable GE appliance.

•Fault Codes and Alerts
The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance.

•Component Control
Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.

•Share Data
Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.

•Appliance Service History
Comprehensive access to historical service data of previously repaired appliances.
Updated on
Feb 15, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and Photos and videos
Data is encrypted in transit

Ratings and reviews

3.8
53 reviews
Richie Longenecker
January 23, 2024
Ignore all the 1 star reviews of the people that have no idea what they are doing. If you cant use this simple tool you don't need to be working on appliances. I use this every day and have never had an issue with it. Now if there is no service you can't use it but you have to be smarter than that and connect to wifi. If you're doing a firmware update with no service thats on you. 10/10 would recommend one for every appliance brand.
1 person found this review helpful
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Edwin Mendoza
November 6, 2023
Tool is really good, but the customer service is horrible. They do not answer the phone or reply back when emailing them. But they make sure to charge the membership on time!
1 person found this review helpful
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Blue
November 17, 2022
Tech support is horrible, Android app won't even start, smarthq device won't talk with appliance most of the time, go to download software updates for appliance and itjust sits there doing nothing, all around good thought but needs tons of work.
6 people found this review helpful
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What's new

Refrigeration: Added XWFE RFID board support, new models, fault codes, and improved defrost guidance.

Laundry: Updated fault codes, UI improvements, added models.

Dishwasher: Updated load control options, reminder for software update, added new models.

Cooking: Resolved fan load and temperature display issues, added support for new models, resolved UI issues.

Zoneline: Added support for new models AZ65H15DBMW5 and AZ65H15DBMW6.