Naturgy Clientes
2.8star
25.4K reviews
1M+
Downloads
Everyone
info
About this app
Naturgy Clients is the app with which our clients easily manage everything related to their contracts. The app also has content for users who are not clients, such as the rate advisor and the power advisor, in addition to being able to check the status of their contract.
The app has easy access to the procedures most used by our customers, such as being able to read gas, request a power change, change bank details, consult the summary of your invoices, download invoices in PDF or pay online invoices that may be pending, among others. You can track any new energy procedure or contract that you have done online.
Discover the personalized Rate and Power Recommender, as well as a Solar installation simulator to discover your savings and installation possibilities in your home.
You have the Advantages and Promotions just one click away for being a customer, so you can take advantage of them and save.
And also, 24-hour attention with our virtual assistant, Pepe, who will answer all your questions in a personalized way.
Download it now to see everything we offer you!
The app has easy access to the procedures most used by our customers, such as being able to read gas, request a power change, change bank details, consult the summary of your invoices, download invoices in PDF or pay online invoices that may be pending, among others. You can track any new energy procedure or contract that you have done online.
Discover the personalized Rate and Power Recommender, as well as a Solar installation simulator to discover your savings and installation possibilities in your home.
You have the Advantages and Promotions just one click away for being a customer, so you can take advantage of them and save.
And also, 24-hour attention with our virtual assistant, Pepe, who will answer all your questions in a personalized way.
Download it now to see everything we offer you!
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 2 others
Data isn’t encrypted
You can request that data be deleted
Ratings and reviews
2.6
24.3K reviews
Temitope Siju-Alex
- Flag inappropriate
January 8, 2024
I just came on board this company and my experience with this app already scares me. I hope that the company is not problematic like this inefficient app. A glitch (error message) has kept me out of my account for a week and even customer service isn't helping... The world is globalising but your app can't interface in multiple languages... I pray I haven't made a mistake migrating to naturgy.
1 person found this review helpful
Constantin Obreja
- Flag inappropriate
October 13, 2021
Hello, You should consider disabling the mandatory requirement of having WiFi turned ON at all times. If WiFi is disabled, the app does not start. Can you look into that and change the behavior? Otherwise, the app complies with what is required.
5 people found this review helpful
Naturgy Iberia SA
October 13, 2021
Hola, gracias por tu comentario, Constantin. Seguimos trabajando para que la app incluya nuevas funciones que satisfagan a nuestros usuarios. Saludos.
Alexander De Sousa Macedo
- Flag inappropriate
January 12, 2023
Useless, I haven't seen anything so unresponsive in a long while. I don't think it's gone through QA at all, I can't explain why the app would be so badly done or its functionality hit or miss otherwise. Do *you* use it? I'm sure there'll now be the typical reply asking me to fill up a questionnaire on why it didn't work "for me" or why is this "my experience" like the rest :D, are you even reading what we write? Most of the malfunctions were already detailed by other reviewers... Get to work..
3 people found this review helpful
Naturgy Iberia SA
January 16, 2023
Alexander, we work every day to optimize the app. We are sorry that you currently do not like it but we encourage you to download the next version that will improve its performance. As a temporary solution we recommend that you access the Customer Area through this link http://bit.ly/2GmsiEk. We apologize for the inconvenience.