3.2
2.06K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Lively Link, a free app, keeps you informed about the health and safety of loved ones who are subscribed to lively Health and Safety Services.

Link can provide peace of mind by sharing timely updates about your loved one. You can check in with them when you want, from anywhere, without disturbing them – helping them maintain the independent life they love.

Exclusive features help them stay independent and you feel reassured
Once you accept the invite from your loved one and successfully set up Link, you’re able to access the following features:

Receive Emergency Alerts
Link will send you notifications for selected actions including when Urgent Response is utilized, allowing you to make decisions quickly and follow up without delay.

Retrieve Location
When the locator permissions are on you will see your loved one’s location on a map and receive updates if they change location. These general updates happen approximately every 20 minutes.
In an emergency, First Responders get location updates every 30 seconds.

Check Activities
Based on information in the Personal Profile, see if appointments are being kept and receive other reports about their activities.

Check Device Status
Get peace of mind knowing your loved one always has access to a professional in the event of an emergency. Link will let you know the device Battery Status. You’ll also be notified when the battery is low so you can remind them to recharge or replace the battery and stay connected.

Get Articles to Help You Support Your Loved One
Resource center featuring helpful articles, advice and tips for seniors and their loved ones.

Personalization
The Link team cares that the app is tailored to you. That’s why there are settings allowing you to choose which notifications you receive, add a picture of your loved one and even save their phone number – so you can call them directly from the app.

Technical Help
Find answers to common questions in our FAQs. For additional assistance, tap ‘Contact Us’ from Link or call (800) 733-6632.
Updated on
Mar 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Photos and videos and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.2
1.99K reviews
Stephen Glick
November 5, 2023
The latest update, of 4 days ago, rendered the Notications nonoperational. As such, emergency messages can't be received. (Upon opening the app, a message is displayed to this effect, advising to change Notifications settings. Unfortunately, the app is corrupted and no longer allows Notifications changes.) Otherwise, the app still works fine.
4 people found this review helpful
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Best Buy Health, Inc
November 11, 2023
We are sorry to hear that you have encountered a problem. Please email your account information and a description of the issue to us at Livelycsmailbox@bestbuy.com so that we can review what is causing this to happen.
Keith Johnson
October 6, 2023
Oct 5. I just installed the Oct 3, 2023 update, v. 6.4.0, and the app does not work anymore. It immediately crashes and closes. I cleared the data and reinstalled. Still no good. FIX THIS! ..... Edit, Oct 6. Installed v6.4.1 dated Oct 5, everything works again. Thanks! PS, map locations are inaccurate, usually shows my loved one 100 feet down the street in a parking lot instead of at home.
6 people found this review helpful
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Best Buy Health, Inc
October 6, 2023
We are sorry to hear that you have encountered a problem. Please email your account information and a description of the issue to us at Livelycsmailbox@bestbuy.com so that we can review what is causing this to happen.
A Google user
June 14, 2019
It isn't working on my Android pie phone at all. I didn't receive a notification that my elderly morher used the device a week ago. Half the time it doesn't sync (even though the app says it does). I sometimes can't get updated information on the battery or my mother's whereabouts for as long as a month. And then it mysteriously begins working again. And it doesn't have an advanced notification setting that allows you to override Android's "do not disturb" setting. It isnt reliable at all.
9 people found this review helpful
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Best Buy Health, Inc
June 14, 2019
We are sorry to hear you're having issues with the App. For further assistance please call GreatCall Customer Service at 1-800-733-6632, for further assistance. Also, please email your account information and a description of the issue to us at linkreviews@greatcall.com so that we can review what is causing this to happen.

What's new

Fixed a crash in settings when entering a phone number.