Addison Lee: Taxis & Couriers

4.1
4.83K reviews
500K+
Downloads
Content rating
Everyone
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About this app

Giving London a Lift – Download Our Taxi App and Request a Ride with Addison Lee!

Over 7500 Vehicles, Including: Taxis, Minicabs, People Carriers, Accessible Vehicles, Courier Services and Executive Vehicles

On-demand: taxis in under 10 minutes in central London

London's most sustainable taxi and minicab company

Prebook up-to-12 months in advance

Airport rides with flight tracking

Business & personal accounts

We deliver parcels too with London's largest same-day courier fleet

24/7 Customer Support



Addison Lee: London's Premium Taxi App

We Guarantee:

Service: Whether you prioritise style, space, accessibility, or affordability, Addison Lee helps you find the perfect solution for your needs, whether you’re requesting a ride for one or need a parcel couriered.

Safety: Your safety is paramount. Unmatched driver safety standards and co-designed driver training in partnership with UN Women.

Business Accounts: Seamlessly manage corporate travel with flexible invoicing and priority services.

Licensed; by Transport for London: The only large operator in London with a full 5-year license.

Customer satisfaction: with a Trust pilot score of 4.2

Driver Ratings: Review and rate drivers in the app.



The boring stuff....

By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.
Updated on
Feb 7, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.2
4.73K reviews
Edward Quan
January 12, 2024
The app sometimes takes a long time to load, and you need to switch away to another app and back again - at which point it will "switch cities" and continue to load - even if you haven't changed location! This is an ongoing bug that has never been fixed. Also - the new VW MULTIVANs that AL use are very high vehicles for elderly people to get into and the app has no ability to request that this type of vehicle is not sent on a booking. Requests to AL for this to be added has fallen on deaf ears
31 people found this review helpful
Did you find this helpful?
Addison Lee
January 12, 2024
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at customer.relations@addisonlee.com.
ebokLA “Eric by the Sea”
February 23, 2024
A 1 as a casual traveller to London spot on far better than others. Nice helpful drivers add to the App x reasonable fares . Just pick up points x drop off points hard for all to navigate due too crazy traffic over regulation.
Did you find this helpful?
Addison Lee
February 24, 2024
Thank you for providing your valuable feedback. Please reach out to us at customer.relations@addisonlee.com, if you have other suggestions.
Sybil Colvin
March 11, 2024
Truly terrible app, constantly failing. And now DSA have changed the way you pay the contribution and it won't accept my card. Absolutely shocking app and your no better off calling them.
Did you find this helpful?
Addison Lee
March 11, 2024
This doesn't seem right. We want to take a closer look at this for you. Please send a note to customer.relations@addisonlee.com so we can connect.

What's new

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.
Here’s a summary of what has changed in version 8.25.0:
- Bug fixes and internal improvements.
Any questions? Tap Support in the app menu to explore our most frequently asked questions, or contact our 24/7 UK based customer support team.