Karen Stewart
I started having issues with the app and website in November. I called customer service and they ran me through the gamut. Reset my account, cleared every cache on every browser, tried to get in from several different devices (app and website). The initial page would load but the claims area and search for provider area would give a "cannot load, try again later" message. Finally they set me up with a new account and password. It worked for 5 minutes and now same error. It is February.
5 people found this review helpful
Kelly Neuls
It's hard to separate the app experience from the service you receive overall. Actually, no it isn't, they are both terrible! You can't access any real information thru the app (you can't see much more from the website) so I usually have to call for every issue anyway. I don't blame the web developers - when your company strategy is to make it as difficult as possible to get any claim covered, not having functional information retrieval systems is pretty good synergy!
22 people found this review helpful
Aisha Robles
Mdlive used to work in the app. But now it doesn't let me upload photos even with permissions. The whole app is not very user friendly. It's not particularly smooth and never use a back button when searching for providers. The user experience is somewhat a struggle. App design can be better. Functionality can be at times challenging. Cost estimator is very limited. List of providers can be better with MAP integration.
15 people found this review helpful