Rachel Gratis (indyana207)
Easy to update pet and account info in the app, and the claim submission process is about as simple as it can get. Select the pet, snap a photo of a paper invoice or upload a PDF from your vet, and submit for review. Messages let you know status updates and note when you need to upload more documents. Been using Healthy Paws for years, and there was only a single instance where somehow my photo attachment didn't upload (they reached out via email to get the file).
2 people found this review helpful
Healthy Paws Pet Insurance
January 4, 2024
We are so happy that our app simplifies updating your pets account and the process of submitting your claims. Thank you for taking the time to share your experience with the app and for being part of the Healthy Paws family!
B Russell
The insurance is exceptional. App is extremely convenient -- improved since adding ability to upload docs/pics (thank God). Annoyances: Doc upload & handling is finicky & can take some work. Claim results don't offer submitted docs as reference, no description, only a number, so you have to look at the amount and _guess_ which claim. (It's easy to submit the same claim twice by accident.) Worst: Does not work with password manager or fingerprint!
3 people found this review helpful
Healthy Paws Pet Insurance
January 15, 2024
Thank you so much for your kind words regarding our plan coverage and app improvements. Our goal is always to provide the best experience for our users. We appreciate your input and patience as we continue to make improvements. Have a wonderful day.
David Wallace
Healthy paws, as a company, is fantastic! The app, however, has gone downhill since they took away the ability to add photos instead of having to take the picture of the receipt. When using online services like 1800 petmeds, I can't attach the bill statement. I now have to print out the receipt and take a picture of it. Not the end of the world....but inconvenient for sure.
43 people found this review helpful