My HKBN: Rewards & Services

Dev team clueless about CX. Forced instead of optional app updates. Can't use any of the services unless you update the app first making it practically useless 🤣. Proper apps give you a grace period of xx days to update or after xx versions before it locks you out.

Too crowded advertising. The 2Gbps upgrade is not a full network speed but rather only on WiFi's ideal throughput or hardware and gadgets performance. Can't take advantage of the speed upgrade for online gaming. Hopefully, they can correct this to a true fiber network upgrade.

Highly unusable app. Still struggling to see where can I open the full bill statement. Need this basic option upfront rather than hiding somewhere where user cant see. Stop telling us to refer it to others by giving vouchers if we can't even find my bill easily.