National Grid

2.3
1.09K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Our newly designed app allows customers to access and manage their National Grid accounts anytime, from anywhere. Make a one-time payment through Speedpay, or find nearby payment locations. Electric customers can report and check the status of a power outage and view outage maps. Easily access contact information to report electric and gas emergencies or receive general customer support.
Updated on
Mar 15, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity and App info and performance
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.3
1.06K reviews
D R
March 23, 2024
Terrible after the update. Only selection of cities/states are Massachusetts and New York. Before the update I could choose Rhode Island and make changes to my account and pay my bill. Now I need to input my account number and it constantly crashes afterwards. With the money I'm paying every month, you'd think they'd have a somewhat efficient app... NOPE
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Aaron Palmer
August 17, 2023
Absolute garbage. The app is a joke. I recommend using the website to pay your bill, despite it being slow, non responsive, and overall terrible. The app can only be described as "made to infuriate customers". There's no ability to log in to view and make changes to your account. If you can log in at all the best you'll get is seeing the total of your current bill and that's it. Instead of pocketing the marked-up "delivery fee" on my electric, hire a couple more monkeys to program a better app.
56 people found this review helpful
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DJ S
July 4, 2020
Finally, an app to pay my utility bill and look at previous months' charges. However, it is very primitive. I have to look up and physically enter my 10 digit account number every month when I pay my bill. (Who memorizes account numbers?! Oh, and don't forget to erase the dash if you copy and paste it!! ) There's no option for the app to remember my login information or to create a login ID. No biometric login option either. Maybe NG could use their profits to design a more user-friendly app!
155 people found this review helpful
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What's new

• Quickly report outages via text
• Bill payments remain at your fingertips
• Register for outage text alerts to stay informed
• Fixes a crash that affected a few users in rare circumstances