David Eaton
This app used to be great as an alternative to swiping the card, but now presents a message saying the Scan To Pay feature is down for maintenance. It's been down for maintenance for more than a month now. This is important since the card relies on a magnetic strip, which has failed me more often than not. I never know if my insurance benefit will be accessible when I need it. This looks bad both for OTC Network and for my insurance carrier.
15 people found this review helpful
D Brown
App is less than useful. Pop-ups for retailer list shows up blank. Searching for items is not convenient- brand name search brings back broad similar word search with cryptic descriptions and multiple pages to look through. For added convenience, the card is currently not working online. Finding where to use it locally and what products it can be used for is nearly impossible. At this rate, I won't be able to use my benefits as they expire. What a crock.
30 people found this review helpful
Linda Stockdale
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OTC did respond to my review. After uninstalling multiple times and waiting a few days to reinstall, app is finally working properly. If I could give it a zero, I would. won't even open, so I can't scan any items. I've been trying for three days, just a spinning wheel and saying just a moment. I've uninstalled, which often helps when an app is having issues, but no luck. All the updates have made it worthless. It worked fine last year.
131 people found this review helpful
Interactive Communications International, Inc.
June 9, 2023
I'm so sorry to hear this, but we'd appreciate the opportunity to help! Would you be willing to send me an email at mbcsupport@incomm.com? We’ll work with you to resolve any issues as quickly as possible.