Jitbit Helpdesk
2.6star
75 reviews
10K+
Downloads
Everyone
info
About this app
Jitbit Helpdesk for Android allows you to access your account in Jitbit Helpdesk software from your mobile device. (Jitbit Helpdesk is a customer support ticketing software system)
Features include:
*Viewing unanswered, unclosed or all support tickets
*Viewing basic details and replies of individual tickets
*Posting replies for everyone or for techs only
*Changing tickets status and other details
*Viewing attached images
*Using canned responses and more...
Some of the features of the new app:
* Almost the entire backend code has been rewritten to make the app faster with less bugs
* The app should be way faster and smoother than the old one, especially on older devices
* Push notifications for new tickets
* Jitbit Helpdesk hosted customers are now forced to use secure connections (https)
* External links should now be opened properly in the system browser
* Other bugs and performance fixes
Features include:
*Viewing unanswered, unclosed or all support tickets
*Viewing basic details and replies of individual tickets
*Posting replies for everyone or for techs only
*Changing tickets status and other details
*Viewing attached images
*Using canned responses and more...
Some of the features of the new app:
* Almost the entire backend code has been rewritten to make the app faster with less bugs
* The app should be way faster and smoother than the old one, especially on older devices
* Push notifications for new tickets
* Jitbit Helpdesk hosted customers are now forced to use secure connections (https)
* External links should now be opened properly in the system browser
* Other bugs and performance fixes
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
2.5
72 reviews
Matt Luchterhand
- Flag inappropriate
August 9, 2022
The desktop version is a fantastic product. However, the mobile app has stopped delivering notifications of tickets on both Android and Apple products. This is an extremely important feature for a mobile app. I have contacted JitBit support and will adjust my review if the issue is resolved
3 people found this review helpful
Isac Engström
- Flag inappropriate
March 11, 2022
Just a badly wrapped web app. Both the app and mobile version of the website are utterly useless. I check back in from time to time to see if there's been any improvement but I have to stick with the desktop website. I've never even received a notification about new tickets or anything of the sort. I have to ask what the point of this app is at the moment. This is one of the reasons why we are looking for another help desk system to replace Jitbit.
4 people found this review helpful
Collier Farnell
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- Show review history
December 1, 2020
We have used Jitbit for 5 years now. While desktop browser works fine, the Jitbit Helpdesk app is absolutely frustrating. - Search function completely broken - Autopopulates reply field with "undefined" on new ticket, thus having to press for a cursor, then delete text - When opening ticket from Android Notifications, app always loads blank white page and have to swipe to clear - When using via Chrome, pressures you to use broken Jitbit app. Edit: Year later, still broke, no update.
14 people found this review helpful
What's new
* Add support for Multiselect dropdown custom field type
* Fixed long tech names when picking an assignee
* Fixed user lookup
* A lot of design fixes
* Fixed opening the ticket link in the system browser
* Support for line breaks in non-HTML signatures and greetings
* Fixed long tech names when picking an assignee
* Fixed user lookup
* A lot of design fixes
* Fixed opening the ticket link in the system browser
* Support for line breaks in non-HTML signatures and greetings