Loretta Shuffield
The only problem I have is, when I try to narrow my search, if I touch the screen it goes back to the first page. Also, why do you WASTE your 18kt gold on wrapping it around silver? I would LOVE to see some gold, or better yet "higher grade" gold used for a ring. Quit wasting it trying to cover up cheap silver! I can't wear silver, it turns black five seconds after I put it on.
Jewelry Television
April 9, 2024
Hi Loretta, we are sorry to hear that. Please share the screenshot of the error page at customerservice@jtv.com to enable us to assist you further.
Lindsay Friend
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There are so many bugs with this app. My latest complaint is the videos. When I launch a video, it only shows up on 1/2 the screen, so I can barely see the product I'm looking at. Edit: The previous issue seems to have been corrected, but now my issue is loading my "love" list. It simply won't load. I keep getting an error message. I'm also having issues looking at my "bag" and submitting orders. Just all around too many bugs. The app is practically unusable.
22 people found this review helpful
Jewelry Television
July 14, 2023
Thanks for your feedback. We do apologize about your experience. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to customerservice@jtv.com. We'll pass it along to the correct department to help with your issue.
Angela Esquibel
I would love to give it a five, but it is quite frustrating at times when trying to order off of it! I have had items in my bag and was unable to purchase those (3 so far) items off the app. One other time, I had to finally give in and call jtv to place my order and it of course was more than purchasing thru the app. I have found that when it is a timely matter, or down to the wire with items running low I just call instead. But, I DO LOVE JTV AND I hope using the app gets easier.
24 people found this review helpful
Jewelry Television
January 2, 2024
Thanks for your feedback, Angela. We do apologize about your experience. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to customerservice@jtv.com. We'll pass it along to the correct department to help with your issue.