DispatchTrack Field Operations

3.6
942 reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image

About this app

DispatchTrack is an end-to-end solution for companies with field-based employees. The solution consists of a mobile app for the field resources and a web-application for the office manager to effectively manage your field operations. Dispatch Track delivers value for service based, mobile businesses. Stop overtime, save money and reduce overhead.

NOTE: Requires Scheduling and Management web console access (Monthly Subscription) to use the product. Please contact us at sales@dispatchtrack.com for more information.

Features:

Schedule resources & track job progress

As the dispatcher of service jobs, you can schedule your resources and define an optimal route using a map-based drag & drop interface. Avoid looking up each address and manually plotting them on a map. Our customers have reported that what used to take minutes now only takes seconds, and the job is done accurately!

Turn by turn directions, real-time status update and escalations

Dispatch Track not only gives turn-by-turn directions, but it also enables service personnel to communicate with the office in real-time. Send job status of job start and finish time, and enter field notes to communicate with the office manager and get help as needed.

Capture key job-completion information at customer site

After each job is completed, capture all key information to confirm completion including images, customer signature and any key notes that can be used for future sales opportunities.

Accept credit card payments at job completion

DispatchTrack comes with a credit card swiper, which not only gives you the convenience of accepting payment on the job, without any delays, but it also offers a low rate (<2% per transaction!) compared to other services.

Customer surveys

DispatchTrack takes customer surveys to a whole new level. Capture a customer satisfaction survey on the mobile unit when service is rendered. Or simply send the survey via email and the response is stored against the service order. DispatchTrack can also take all of your customer's positive comments about the service, and capture it in a widget that you can use to promote on your company website, a facebook page or any other Internet medium --- thus improving your online reputation.

Open API

We understand you need all of your IT systems to be integrated. DispatchTrack provides an open API that allows your existing sales order, fulfillment and other systems to get and put information into DispatchTrack.
Updated on
Nov 29, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.7
890 reviews
scott wilson
December 18, 2023
I have read the info on your webpage. Which makes it seem great. However it doesn't do what the webpage says. Cant send custom messages to the customer. GPS is always off and thinking I'm not there when I'm in the customer's driveway. Can't use video. AI cant auto route and dispatch does it manually. Potential here but once those issues are fixed there's other things that it needs to work for the company I work for.
2 people found this review helpful
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A Google user
October 26, 2019
I have used this app for the last few years. It is very helpful in organizing the route. Makes it very easy to communicate with delivery customers, and also for them to communicate with delivery drivers. The only knock isn't exactly DispatchTrack's fault. In Atlanta, a lot of new construction makes for confusion on the Google maps. A little diligence and extra work can find those locations. I wholeheartedly suggest people use this app.
27 people found this review helpful
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A Google user
July 27, 2019
I find it odd that dt doesn't respond to any reviews. Where to begin? This app has to load, update, and save constantly which takes a considerable amount of time, even when connected to the internet. I find that pictures, reports, and start/end times get erased on a weekly basis. When app sends you to Google Maps there are occasions when it sends you to an unrelated and random address. the layout for writing is a two line box to type in and can be near impossible to use.
29 people found this review helpful
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What's new

Email ahead notification changes
Mobile order list to show actual time based on the event status time