A Google user
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I've used the app a few times for online check-in, all good until last flight. After showing the online boarding pass for three times without any issue (at entrance security, immigration, gate), at the last check when boarding the plane, the app shown "mobile boarding passes are not allowed on this flight" error and I couldn't retrieve the boarding pass anymore. Lucky enough I had a screenshot of the boarding pass from before, otherwise it would be quite embarrassing situation.
47 people found this review helpful
A Google user
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I have tried repeatedly to update my frequent flyer choice and get nothing but an error message. I have contacted both my other frequent flyer airlines and my information is correct and up to date. This is the first time I have chosen EgyptAir. I have a confirmed ticket (business class) issused more than a month ago, that apparently cannot be found in the app. No one answers the provided contact numbers and my flight leaves in 48 hours!! Not happy with this app, or, at the moment, this airline.
43 people found this review helpful
Denise O'Brien
App doesn't work. I get an error message saying something went wrong. I tried restarting my phone with same result. I then removed the app and tried downloading again and still get the same error message. It would be great if I could actually use the app. Phone: Samsung S20 Ultra
6 people found this review helpful
EGYPTAIR Airlines
February 14, 2024
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations, please feel free to give us your valued detailed feedback to webbookingsupport@egyptair.com with any further comments, concerns, or suggestions you wish to share. We would love to meet your valued desires