Rebekah
I really liked the menu options, the freshness of the meat and veggies. But after contacting customer service, about the very important issue of either NOT getting the right ingredients, or missing ingredients (like the meat or a veggie) for a meal; or either missing recipe cards or getting the wrong ones, I cancelled the account. I understand a mistake every now and then, but this was becoming a regular thing. I warned them if it happened again they'd lose a customer. It happened again.
90 people found this review helpful
Melody
We've tried several prepped meal services and this is my favorite by far. Lots of recipe variety and most are a cut above other meal services. We had a shipment arrive late and out of temp, and were promptly refunded. No other problems. App is easy to use. I'm an accomplished cook and some of the recipe directions can be hard to follow and appear disorganized or just need more user-friendly formatting. Overall very good.
40 people found this review helpful
Marley Spoon
February 2, 2022
Hi Melody! Thank you for taking the time to rate our product. Your feedback is very important to us, as we constantly try to improve Martha Stewart & Marley Spoon for our customers. We love to see our customers happy and strive to get great feedback. Thank you for cooking with us.
Jennifer Effertz
The app works well, but the service itself is not worth the price. Ingredients (when you get all of them) are not always pre measured and recipes that only require "pantry staples" ask for specific things like specialty vinegar or require tools that are not common (who has an immersion blender). It's the highest priced meal kit service but you can get very similar recipes with the same fresh ingredients from Everyplate and Hello Fresh. I would not recommend.
15 people found this review helpful
Marley Spoon
September 16, 2023
Hi Jennifer! Thanks for your feedback. I’m sorry to hear that the service wasn't up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. Please feel free to reach out to our customer care team if you need anything. Kind regards.