Brandon A
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This app has improved significantly. However, some lack of functionality in comparison to other apps like DoorDash should not equate to a $50 price difference when ordering from the same store. The embedded Instacart map displays erratic mapping information which has even led to the theft of an order of mine. Also, there should be an option to individually select items as your substitution preference, rather than tasking store shoppers / employees to make those choices for customers.
7 people found this review helpful
Giant Foods Stores, LLC
July 14, 2021
We understand this can be frustrating. We are working towards making this better. Feel free to call us at +18885627846 if you would like to provide any additional feedback. Thank you.
K. Baker
I've had a lot of issues with this app after updates. I get told I'm a robot and have to slide a puzzle piece on my phone. Stupid! A robot on a grocery store app, really?? I've had to un-install and re-install this app so many times while shopping because the app would lock me out and not let me use it because I'm acting suspicious. I could understand if this was a credit card app or Amazon card etc but for a rewards card app.. smh. Hopefully it's fixed soon. Walmart app works great!
2 people found this review helpful
Phil D.
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Update #4: IT'S EVEN WORSE. Crashes constantly. When it does work, it has issues with timing out, scrolling, getting stuck, etc... it's just not good. Response to your response: no, you fix your app. You get paid for this, not me. Look at your other reviews, this isn't just my issue--and if it's device related, that's literally your job to figure out and fix. I'm running latest updates version of Samsung galaxy, my wife has latest iPhone, same issues--same with our friends, too.
29 people found this review helpful
Giant Foods Stores, LLC
July 14, 2021
We’re sorry for the inconvenience. Crashing or lagging problems are closely related to devices. Please contact our support team at +18885627846 and share a detailed description of the issue, screenshots, device info and OS version so that we can help you fix it.